PAA’s commitment

The Pedorthic Association of Australia (PAA) represents its members in matters pertaining to pedorthics and the pedorthic profession in Australia.

This Privacy Policy sets out how PAA collects and manages personal information, and what your rights are regarding any information that you supply to it. The Pedorthic Association of Australia is subject to the requirements of applicable Australian law and strives to meet the requirements of the Australian Privacy Principles.

Your information and your right to privacy

The PAA collects personal information to enable us to register and manage membership status, to communicate with members, to provide referrals to the public, to report on membership status, to collate general professional data, to provide contacts for research purposes and to perform other activities related to the Association’s functions. We also collect information to enable us to offer products, events, and activites to both members and non-members. You can elect to provide as much or as little information as you choose, although the PAA requires a minimum set of information to provide access to its site.

The Pedorthic Association of Australia will share PAA conference attendees’ name and email information as part of conference sponsorship packages. Under no other circumstances will the PAA sell, trade, or rent any personal information that you supply to it to any third party. The PAA has partnerships with commercial organisations and those partners will, from time to time, request to send information to people on the PAA database as part of the partnership.
The Pedorthic Association of Australia may disclose personal information to the following third parties to satisfy standard operating procedures of the PAA:

  • IT service providers
  • Marketing and communication agencies
  • Agencies that conduct member surveys on our behalf
  • Mailing houses
  • Printers that print and distribute our publications and marketing material

By using the site and the PAA’s services, you acknowledge and accept that it will use your personal data as set out in this privacy policy. If you do not accept this privacy policy, please immediately stop using the site and/or the Pedorthic Association of Australia’s services or any part of them. In these circumstances, you will not be able to register or purchase anything further using the site.

The site may include links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

The PAA adheres to the principles set out in data protection legislation when handling personal data, and works hard to protect personal information at all times. The Association’s database information is protected by password access. Association emails are not encrypted and authors of email content should be aware not to include personal, sensitive, or commercial in-confidence material.

Collecting information

The Pedorthic Association of Australia may collect, use, store and transfer different kinds of personal data about you. It collects and process personal data about you when you:

  • Access and use the site and its services
  • Register an account on the site
  • Leave a comment on the site
  • Make an enquiry about a particular product on the site
  • Submit a general enquiry to the Pedorthic Association of Australia
  • Subscribe to the PAA’s newsletter
  • Leave your feedback or review on the site
  • Make a payment through the site

The Pedorthic Association of Australia may hold the following information about you:

  • Name, address, telephone number(s)
  • Date of birth
  • Email address
  • Occupation
  • Company
  • Transaction details associated with services we have provided to you
  • Additional information provided by us to you
  • The information you have provided to us via client/member surveys

The PAA may also collect, use and share aggregated data such as statistical or demographic data. Aggregated data derived from your personal data but is not considered personal data under data protection law as it does not directly or indirectly reveal you identity. However, if the PAA combines or connects aggregated data with your personal data so that it can directly or indirectly identify you, the Association treats the combined data as personal data, which will be used in accordance with this privacy policy.

Access to personal information

You have the right to review and alter any personal membership information that the Pedorthic Association of Australia stores about you. Should you wish to access this information, please contact the PAA. Unless the access you request will require special steps or significant resources, there will be no charge for providing you with this access.

To change your personal information, you must log in to your account with your unique login and password via the Pedorthic Association of Australia website


By choosing to register on the Pedorthic Association of Australia website, or as a member of the Pedorthic Association of Australia, or as a delegate, exhibitor, sponsor, or delegate of our events, you may receive information from the PAA about membership, PAA services, PAA partner information and offers. The PAA uses this method to communicate quickly with you. You have the right to refuse inclusion on a mailing list. You can make a request to remove your email address from a mailing list by contact the PAA at

The PAA uses your email address, your mailing address, and phone number to contact you regarding administrative notices, publications, and communications relevant to your use of the site. If you do not wish to receive these communications, you have the ability to opt out by contacting the PAA at


As part of the normal operation of this site, your internet browser will be sent a “cookie”, which is a temporary internet file. This cookie enhances the site’s functionality with features such as membership login and electronic ordering. By itself, this cookie can only identify your computer to the Pedorthic Association of Australia’s server; it is not used to identify you personally.

Your personal password to access the Pedorthic Association of Australia website protects your privacy. We recommend that you do not disclose, share, or reveal this password to any other individual.

Pedorthists and PAA membership

If you are a certified pedorthist and choose to become a member of the PAA, and we hope that you do, the PAA will ask you for additional personal details. Relevant information is disclosed to the public on the internet via the PAA’s ‘Find a Pedorthist’ online searchable database only. You can opt out of being featured on this online database by contacting the PAA at


Your information is stored on the PAA’s server located in a secure data housing facility. The PAA is committed to using industry standard mechanisms to safeguard the confidentiality of your personal information, such as firewalls and Secure Socket Layers.

Credit card information

The Pedorthic Association of Australia website does not permanently store any credit card information on this site.

PAA member and customer privacy

The Pedorthic Association of Australia has a strong commitment to protecting your privacy and ensuring the confidentiality and security of personal information provided to the PAA by you. As an organisation, the Pedorthic Association of Australia is required to comply with the Privacy Act 1988 as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which came into effect in March 2014.

You have the right to access the personal information about yourself held by the PAA and to correct information which is inaccurate. To change your information, you must log into your account with your unique login and password via the PAA website

The information you have provided to the PAA is used to:

  • Process and fulfill product and event orders, including shipping, issuing of tickets, and event registrations
  • Process applications and renewals and to update membership records
  • To report on membership status
  • Notify members of the public that you have met our requirements for credentialing
  • Provide information to consumers and others on the availability of pedorthic services
  • Conduct market research in order to identify and analyse the ongoing needs of PAA members
  • Ensure compliance with the Pedorthic Association of Australia’s Constitution and Code of Conduct
  • Provide you with the PAA publications and information
  • Provide you with access to and information about current and future member benefits
  • To communicate and cooperate with other health organisations, professional bodies, and government departments and agencies
  • To collate data about the profession
  • To investigate and manage complaints about members
  • To publish information regarding disciplinary matters or complaints and provide such information to external organisation, including other professional bodies, regulatory bodies and agencies
  • To consider and assess applications for employment with the Association
  • To administer our relationship with third parties, such as our contractors and agents
  • To plan, manage, review and audit our activities and processes
  • To perform any of our other functions and activities


You acknowledge and agree that by providing your personal and/or sensitive information to the Pedorthic Association of Australia, that the PAA, its related bodies corporate and partners, and each of their officers, employees, agents and contractors are permitted to collect, store, use and disclose your personal information in the manner set out in this privacy policy and in accordance with the use Australian Privacy Principles.

Contacting us

If you have any questions about our privacy policy, or would like to request access to your personal information or to correct such information, please contact the PAA.

If you have a complaint about the way the Pedorthic Association of Australia has handled your personal information, we will endeavor to resolve your complaint promptly. Please contact us by:

  • Writing to the Pedorthic Association of Australia, PO Box 349, Dee Why, NSW 2099
  • Calling 1300 734 644
  • Emailing