Making a complaint and the Code of Ethics and Standards

What is the Code of Ethics and Standards?

The Code of Ethics and Standards provides a practical guide for a certified person’s professional practice and states the minimum standards the PAA expects of its members.

They serve to strengthen the certified pedorthists and other members of the PAA ability to exercise independent judgment. They provide a reference for the public, which increases public confidence and respect for the profession. The standards assess the quality of care that is provided to the public by certified pedorthists and other members of the PAA.

The Code of Ethics and Standards describes the professional accountability of Certified members of the PAA. Compliance with the Code of Ethics and Standards is a condition of continuing certification and certified members renew yearly the commitment to uphold the Code of Ethics and Standards. 

I have a concern about a practitioner. What should I do?

In absence of government registration, the pedorthic profession is self-regulated by PAA. Certified pedorthists and other members of PAA are committed to uphold the Code of Ethics and Standards to protect the public by ensuring that practitioners deliver safe and effective service.

If you think a certified practitioner or another member of PAA has behaved in a way contrary to the Code of Ethics and Standards, you can raise your concern with PAA using the form below.

Who can make a complaint?

PAA takes complaints against its members very seriously.

Any person, including members of the public, may submit a concern against a PAA member following PAA’s Complaints Policy.

What can a complaint be against?

Complaints may be made based on claims a practitioner has neglected to comply with the PAA Criteria for Certification in Pedorthics , neglected to comply with any PAA policies, standards and guidelines or breached the professional Code of Ethics and Standards or a decision and/or action of either the PAA or the APRB Committee.

PAA follows a very strict complaints and disciplinary procedure as outlined in PAA’s Complaint Policy.

Please complete the online form if you have concerns that a PAA Member has failed to uphold any of our codes and standards.

Submit a Concern/Complaint

Any person, including any members of the public, may submit a concern against a PAA member as outlined by the PAA Complaints Policy.